Return and Refund Policy

At Elias Focus, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

1. Return Window

You have 3 days from the date of delivery to return any product. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Refunds

We only offer refunds in the form of a store credit for eligible returned products. Refunds will be processed once the returned item is inspected, and the return is approved. We do not provide refunds for any items that are used or damaged after delivery.

3. Exchanges

If you would like to exchange a product for another item, you can do so within the 3-day return period. The exchanged item must be in new and unused condition, and you will be responsible for shipping costs associated with the return and exchange.

4. Cash on Delivery

As Elias Focus only accepts Cash on Delivery (COD) as a payment method, the refund will be issued in the form of store credit once your returned product is inspected and approved. We do not process cash or bank transfers for refunds.

5. Warranty

Products purchased from Elias Focus come with a limited warranty for manufacturing defects. If your item is defective, please contact us within 3 days of delivery. The product must be returned in its original packaging, and we will evaluate whether it is eligible for a replacement or repair.

6. How to Return a Product

To initiate a return or exchange, please follow these steps:

  1. Contact us at [email protected] within 3 days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Once your return is approved, you will receive instructions on how to return the product.

7. Non-Returnable Items

Some items may be non-returnable, such as:

  • Items that have been opened or used.
  • Products that are damaged due to misuse.

8. Shipping Costs

You will be responsible for any shipping costs associated with returning or exchanging the product unless the item was delivered damaged or defective. In such cases, we will cover the return shipping cost.

9. Contact Information

If you have any questions or need assistance with your return or exchange, please contact us at: [email protected].